Banking Center Manager - Anthem

MidFirst Business Credit, Inc.; Anthem, Northern (AZ, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

MidFirst Business Credit, Inc. is seeking a Banking Center Manager to lead a team of sales and service professionals, drive sales goals, and oversee day-to-day operations of a medium to large banking center.

You will build client relationships to uncover needs, coach a ten-plus person staff on sales techniques and service standards, ensure regulatory compliance, handle scheduling, time cards, and performance evaluations, and represent the bank professionally.

Qualifications

• Minimum of three years retail banking experience leading and developing a team to meet goals.
• Supervisory abilities including leadership, decision making, motivation, and conflict resolution.

Responsibilities

• Build and maintain relationships with clients to sell financial products and satisfy needs.
• Assist clients with questions about accounts; explain services and fees.
• Generate sales leads through community outreach and develop business partners.
• Coach and engage the team to meet service expectations and compliance guidelines.
• Ensure audit/compliance procedures are followed and security measures are observed.
• Represent the bank professionally and provide a positive customer experience.
• Supervisory duties include coaching, scheduling, training, and evaluating performance.

Skills

Leadership

Motivation

Sales program participation

Customer service

Organizational skills

Job description

Banking Center Managers lead a team of sales and service professionals to meet and exceed sales goals and service customers. This position is also responsible for managing the daily operations of a medium to large banking center and supervision of typically ten or more associates.

Your duties will include, but are not limited to:

• Build and maintain relationships with clients to uncover and satisfy their needs through the sale of financial products and services
• Assist clients with concerns or questions concerning their accounts. Explain service charges, statement problems, product features, etc. -Generate sales leads through community outreach activities and develop business partners, while building internal relationships
• Create workforce stability by cultivating an engaged and enthusiastic team through effective coaching on proper behaviors, sales techniques, service expectations and compliance guidelines, while modeling the same
• Ensure the audit/compliance procedures of the center are followed, while maintaining the highest level of customer service
• Ensure completion of regulatory compliance and training specific to sales and service responsibilities for you and your associates
• Ensure that security measures are adhered to regarding opening and closing procedures within the bank
• Represent oneself and the bank in a positive, courteous, friendly, and professional manner

Supervisory duties will include, but are not be limited to: coaching, counseling, scheduling, training, approving transactions, coordinating job duties, reviewing time cards, preparing and conducting performance evaluations.

Required Skills:

• A minimum of three years recent retail banking experience leading, managing, motivating, and developing a team, including sales associates, to meet and exceed assigned goals within a goal and/or commission-based environment
• Supervisory abilities, including: leadership skills, sound decision making, the ability to motivate others, and the capability to address conflict in a positive and productive manner
• Proven ability to proactively and effectively participate in a sales program, as well as meeting or exceeding expectations for the sales and referral activities established for this position
• Availability to work weekends and/or extended hours as required to support the banking center
• Excellent client service skills, including interpersonal and communication skills
• Excellent organizational skills