Banking Center Leader: Drive Growth & Service

Santander; New Haven (IN); Sur place; USD 60 000 - 103 000; Plein temps

Résumé du poste

Santander is seeking a Banking Center Manager in New Haven, CT to lead daily operations, drive sales, service, and P&L performance within the branch. You will develop business plans, expand client relationships, and coach a team to meet objectives while ensuring compliance with laws and bank policies.

Qualifications include 5–7 years in banking with leadership experience, strong customer service and relationship skills, and knowledge of retail banking products.

Qualifications

• 5-7 years banking experience with leadership, customer service, and organizational skills.
• Knowledge of retail banking products and services.
• Strong customer service, relationship building, and communication skills.

Responsabilités

• Consistently meet/exceed all sales goals, retention goals, and Superior Service Quality (SSQ) standards.
• Develop, implement, and manage a detailed business plan and participate in establishing team sales and service goals.
• Expand and retain client relationships, actively cross-sell and resolve client issues.
• Identify, cultivate, and support key customer segment relationships through focused sales and referral activity.
• Maintain a working knowledge of all asset, liability, and partner products and services as well as alternative delivery channels.
• Coach, develop and hold team accountable by demonstrating leadership skills and modeling the way.
• Utilize and model usage of all available sales tools and resources.
• Ensure timely completion of audits with an expectation to meet/ exceed branch operations review requirements.
• Ensure compliance with Federal and State laws as well as bank policies and procedures.
• Schedule all branch employee shifts to meet customer service needs; provides flexibility of coverage for the banking center.
• Drive high performance by holding team accountable for superior results. Enhance employee engagement by providing team with coaching, support, timely and constructive performance feedback. Provide opportunity in career growth and recognize and reward employees for accomplishments.
• Execute on effective colleague onboarding, training new colleagues on policies, procedures and all banking center operational duties/responsibilities.

Connaissances

Banking leadership

Customer service

Communication skills

Team leadership

Formation

HS Diploma or GED

Advanced degrees (Associates/Bachelor)

Description du poste

Santander is seeking a Banking Center Manager in New Haven, CT to lead daily operations, drive sales, service, and P&L performance within the branch. You will develop business plans, expand client relationships, and coach a team to meet objectives while ensuring compliance with laws and bank policies.

Qualifications include 5–7 years in banking with leadership experience, strong customer service and relationship skills, and knowledge of retail banking products.