Banking Center Leader: Drive Growth & Customer Excellence

Santander; Rowley (MA); On-site; USD 60,000 - 103,000; Full time

Job summary

Santander Bank is seeking a Banking Center Manager in Essex, CT, to oversee all branch functions, staff, and daily operations. You will implement the banking center network strategy and lead achievement of sales, service, P&L, and compliance goals.

The role focuses on acquiring, integrating, and optimizing client relationships, cross-selling, coaching staff, and maintaining partnerships with business units. Requires 5–7 years in banking leadership and a GED or higher.

Qualifications

• 5-7 years of banking leadership experience.
• Strong knowledge of retail banking products and services.
• Excellent customer service, relationship building, and communication skills.

Responsibilities

• Meet/exceed sales, retention, and service quality targets.
• Develop, implement, and monitor a detailed business plan and team goals.
• Expand and retain client relationships with cross-selling and referrals.
• Coach and develop staff; ensure audits, compliance, and policies are followed.
• Oversee scheduling and daily branch operations to meet customer needs.

Skills

Leadership

Customer service

Relationship building

Communication

Team coaching

Education

H.S. Diploma or GED

Associates or Bachelor's degree

Job description

Santander Bank is seeking a Banking Center Manager in Essex, CT, to oversee all branch functions, staff, and daily operations. You will implement the banking center network strategy and lead achievement of sales, service, P&L, and compliance goals.

The role focuses on acquiring, integrating, and optimizing client relationships, cross-selling, coaching staff, and maintaining partnerships with business units. Requires 5–7 years in banking leadership and a GED or higher.