Banking Center Leader - Growth, Sales & Service

Santander Consumer USA Inc.; Centerbrook (CT); On-site; USD 60,000 - 103,000; Full time

Job summary

Webster Bank, a division of Santander Bank, N.A., seeks a Banking Center leader to drive sales, service quality, and profitability. You will manage daily operations, implement the banking center network strategy, and develop strong client relationships across segments.

The role requires 5–7 years in banking with leadership and customer service strengths, knowledge of retail banking products, and comfort with technology.

Qualifications

• 5-7 years of banking experience with leadership and customer service skills.
• Intricate knowledge of retail banking products and services.
• Strong customer service, relationship building, organizational and communication skills.
• Comfortable with current technology.

Responsibilities

• Meet/exceed sales, retention, and SSQ standards.
• Develop and manage a detailed business plan and team goals.
• Expand and retain client relationships and cross-sell.
• Identify and support key customer segment relationships.
• Maintain knowledge of assets, liabilities, and partner products and services.
• Coach, develop and hold team accountable with feedback and growth opportunities.
• Ensure audits are completed and branch operations comply with policies.
• Schedule shifts to meet customer service needs.

Skills

Banking experience

Leadership

Customer service

Communication skills

Organization skills

Retail banking products knowledge

Education

H.S. Diploma or GED

Associates or Bachelor's degree

Tools

Computer skills

Job description

Webster Bank, a division of Santander Bank, N.A., seeks a Banking Center leader to drive sales, service quality, and profitability. You will manage daily operations, implement the banking center network strategy, and develop strong client relationships across segments.

The role requires 5–7 years in banking with leadership and customer service strengths, knowledge of retail banking products, and comfort with technology.