Banking Center Customer Advisor & Relationship Builder

WesBanco Bank Inc.; Cincinnati (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

WesBanco Bank Inc. in Cincinnati, OH seeks a Customer Service Advisor (CSA) to deliver outstanding service, identify sales opportunities, and support everyday banking operations. The role involves opening new deposit accounts, guiding customers, and referring to partners for products and services.

The CSA will proactively reach out to onboarding customers, promote bank offerings, and build relationships across the retail center while maintaining security and adherence to bank policies.

Qualifications

• Must possess strong business development and relationship-building abilities.
• Excellent verbal and written communication skills.
• Ability to analyze customer needs and offer appropriate banking solutions.

Responsibilities

• Open new deposit accounts and process transactions with accuracy.
• Identify referral opportunities and promote bank products.
• Provide outstanding customer service and resolve issues professionally.
• Conduct outbound calls for onboarding and promoting Retail banking relationships.
• Collaborate with branch staff to meet goals and service standards.
• Maintain security, follow procedures, and protect customer information.

Skills

Business Development

Interpersonal Skills

Communication Skills

Mathematical Skills

Reasoning Ability

Education

High School Diploma or GED

Job description

WesBanco Bank Inc. in Cincinnati, OH seeks a Customer Service Advisor (CSA) to deliver outstanding service, identify sales opportunities, and support everyday banking operations. The role involves opening new deposit accounts, guiding customers, and referring to partners for products and services.

The CSA will proactively reach out to onboarding customers, promote bank offerings, and build relationships across the retail center while maintaining security and adherence to bank policies.