Banking Center CSR: Service, Referrals & Transactions

WesBanco, Inc.; Huntington (WV); On-site; USD 30,000 - 40,000; Full time

Job summary

WesBanco, Inc. in Huntington, WV is seeking a Customer Service Representative to provide excellent customer service and handle financial transactions. The CSR will promote bank products, manage cash drawer, and protect confidentiality of customer information.

Responsibilities include processing transactions, handling calls, meeting referral goals, and supporting sales and service initiatives. The role requires strong communication, problem solving, and teamwork in a bank environment.

Qualifications

• Excellent customer service and communication skills.
• Ability to perform cash handling and balance cash drawer.
• Comfort with promoting bank products and asking for referrals.
• Strong problem solving and numerical abilities.

Responsibilities

• Accepts and accurately processes all financial service transactions.
• CSR cash drawer management and balancing per procedures.
• Operates within security and audit procedures.
• Keeps employee and customer information confidential.
• Handles incoming calls and supports Banking Center operations.
• Meets referral goals and directs referrals to the appropriate line of business.
• Performs outbound calls as needed to support sales and service.
• Maintains knowledge of the Bank's products and services.

Skills

Customer service

Cash handling

Sales

Communication

Problem solving

Teamwork

Education

High School Diploma or GED

Job description

WesBanco, Inc. in Huntington, WV is seeking a Customer Service Representative to provide excellent customer service and handle financial transactions. The CSR will promote bank products, manage cash drawer, and protect confidentiality of customer information.

Responsibilities include processing transactions, handling calls, meeting referral goals, and supporting sales and service initiatives. The role requires strong communication, problem solving, and teamwork in a bank environment.