Banking Call Center Specialist — Onsite, High-Volume Support

RemX; Georgia; On-site; USD 23,000 - 32,000; Full time

Job summary

RemX is seeking detail-oriented Call Center Specialists with banking or financial services background to join our onsite team in Georgia. You will handle a high volume of account inquiries, transactions, and banking product questions, delivering accurate and professional service.

The role requires knowledge of banking operations, compliance, and customer expectations within a financial institution. You will navigate sensitive information, meet performance KPIs, and maintain accuracy in a

Qualifications

• 1+ year call center experience in a high-volume environment.
• Experience working with metrics/KPIs.
• Strong attention to detail and ability to handle sensitive information.
• Excellent communication and multitasking skills.
• Agile and adaptable in a fast-paced setting.

Responsibilities

• Handle high-volume inbound/outbound calls (100+ calls per day).
• Assist customers with banking-related inquiries (accounts, transactions, online banking, etc.).
• Ensure adherence to banking regulations, privacy standards, and compliance policies.
• Resolve customer issues efficiently while maintaining professionalism.
• Meet/exceed KPIs including call quality, productivity, and customer satisfaction.

Skills

Call center

KPIs

Attention to detail

Communication

Agile

Job description

RemX is seeking detail-oriented Call Center Specialists with banking or financial services background to join our onsite team in Georgia. You will handle a high volume of account inquiries, transactions, and banking product questions, delivering accurate and professional service.

The role requires knowledge of banking operations, compliance, and customer expectations within a financial institution. You will navigate sensitive information, meet performance KPIs, and maintain accuracy in a