Banking Call Center Specialist – Customer Care Pro

Vallant Financial, Inc.; Athens (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Diversity & Equal Opportunity

Job summary

Vallant Bank in Athens, GA is seeking a Customer Service Call Center Specialist I to serve as the initial voice contact for customers and prospects. You will deliver quick, friendly responses aligned with our service standards while supporting the bank’s goals and values.

The role requires a High School diploma with some banking or call center experience preferred; you will use Microsoft Office and SharePoint and maintain professional conduct in a dynamic team environment.

Qualifications

• High School graduate required.
• Some banking or call center experience desired.
• Must have basic knowledge of the bank's products and services.
• Willingness to serve and professional image required.

Responsibilities

• Be the initial voice contact for customers and prospects.
• Provide quick, friendly responses consistent with Vallant Bank service standards.
• Support the bank's goals and adhere to the employee handbook guidelines.
• Demonstrate research and information analysis skills as needed.

Skills

Customer service

Microsoft Office

SharePoint

Attention to detail

Education

High School diploma

Tools

Microsoft Office

SharePoint

Job description

Vallant Bank in Athens, GA is seeking a Customer Service Call Center Specialist I to serve as the initial voice contact for customers and prospects. You will deliver quick, friendly responses aligned with our service standards while supporting the bank’s goals and values.

The role requires a High School diploma with some banking or call center experience preferred; you will use Microsoft Office and SharePoint and maintain professional conduct in a dynamic team environment.