Banking Call Center Specialist – Customer Care

River City Bank; Sacramento (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

River City Bank in Sacramento, CA is seeking a customer service representative to respond to client calls and resolve routine account questions in line with bank policies. The role aims to maintain knowledge of products to attract, retain and expand client relationships.

Candidates must reside in the Sacramento area and have at least 1 year of customer service or banking related experience, with strong communication and data entry skills. Associates degree or equivalent is required.

Qualifications

• Minimum 1 year of customer service, bank operations, regulatory and security experience.
• Excellent verbal communication, listening, phone and people skills.
• Data entry and attention to detail.

Responsibilities

• Respond to client phone inquiries and explain bank charges, policies and procedures.
• Resolve routine client service issues within established guidelines.
• Inform clients on causes of problems and actions being taken.
• Follow bank policies for transaction processing and client service.
• Promote the bank's philosophy of excellent client service.

Skills

Customer service

Call center

Banking knowledge

Typing

Communication

Education

Associates degree or equivalent

Job description

River City Bank in Sacramento, CA is seeking a customer service representative to respond to client calls and resolve routine account questions in line with bank policies. The role aims to maintain knowledge of products to attract, retain and expand client relationships.

Candidates must reside in the Sacramento area and have at least 1 year of customer service or banking related experience, with strong communication and data entry skills. Associates degree or equivalent is required.