Customer Experience Specialist — Banking

Five Star Bank; Rancho Cordova (CA); On-site; USD 38,000 - 46,000; Full time

Job summary

Five Star Bank in Rancho Cordova, CA is hiring a Customer Service Officer to support daily branch operations and deliver an exceptional client experience. You will process deposits, withdrawals, open accounts, and maintain accurate records while adhering to banking policies.

We seek candidates with 1+ year in banking, 2+ years in customer service, and 6 months of cash handling. This full-time role offers an opportunity to contribute to a community-focused bank and grow within our local offices.

Qualifications

• At least 1+ year of banking experience.
• At least 2 years of customer service experience.
• 6 months of cash handling experience.
• High School Diploma or GED.

Responsibilities

• Process deposits, withdrawals, and all account transactions.
• Open new accounts and perform account maintenance.
• Balance teller cash drawer daily and Branch Cash Recap.
• Process wire transfers and loan payments.
• Ensure compliance with AML laws and regulations.
• Provide branch coverage as needed.

Skills

Customer service

Cash handling

Banking experience

Communication

Education

High School Diploma or GED

Job description

Five Star Bank in Rancho Cordova, CA is hiring a Customer Service Officer to support daily branch operations and deliver an exceptional client experience. You will process deposits, withdrawals, open accounts, and maintain accurate records while adhering to banking policies.

We seek candidates with 1+ year in banking, 2+ years in customer service, and 6 months of cash handling. This full-time role offers an opportunity to contribute to a community-focused bank and grow within our local offices.