Banking Call Center Specialist — Inbound Support (Sacramento)

FailSafe Communications; Sacramento (CA); Hybrid; USD 32,000 - 46,000; Full time

Job summary

River City Bank in Sacramento is seeking a Call Center Customer Service Representative to respond to client calls and resolve routine inquiries. The role focuses on understanding bank products and services to attract and maintain client relationships.

The ideal candidate has at least 1 year in customer service or banking operations, with strong communication and data-entry skills, and a minimum Associates degree or equivalent.

Qualifications

• High School Diploma or GED required.
• Associates degree or equivalent required, or combination of education and experience.
• Minimum 1 year of customer service, bank operations, regulatory and security experience.

Responsibilities

• Responds to client phone inquiries and explains bank charges, policies, and procedures.
• Resolves routine client service issues and initiates resolutions within established guidelines.
• Advises management of irregular or recurring problems and suggests improvements to service quality.
• Follows bank policies for transaction processing and client service.

Skills

Verbal communication

Listening skills

Phone etiquette

People skills

Data entry

Attention to detail

Multitasking

Initiative

Judgment

Keyboarding

Education

Associates degree or equivalent

Job description

River City Bank in Sacramento is seeking a Call Center Customer Service Representative to respond to client calls and resolve routine inquiries. The role focuses on understanding bank products and services to attract and maintain client relationships.

The ideal candidate has at least 1 year in customer service or banking operations, with strong communication and data-entry skills, and a minimum Associates degree or equivalent.