Banking Associate – Teller & Customer Solutions

Solvay Bank; Village of North Syracuse (NY); On-site; USD 22,000 - 33,000; Full time

Job summary

Solvay Bank is seeking a Banking Associate to deliver outstanding customer service on the teller line and support platform transactions. You will assist customers with opening accounts, describing products, and gathering information to process new and existing accounts.

The role emphasizes accurate cash handling and adherence to bank policies. As part of the retail team, you will contribute to sales goals, learn deposit products, and stay compliant with regulatory requirements while maintaining

Qualifications

• Experience in counting currency and coin.
• Good math aptitude.
• Ability to deal effectively and tactfully with all types of customers.

Responsibilities

• Delivers excellence in customer service, guidance and respect to all Solvay Bank customers and co-workers in accordance with the Solvay Bank Client Service Standards.
• Thoroughly understands, embraces and exhibits Solvay Bank Values and serves as an example to others in actions and words.
• Receives checks and cash for deposit, verifies amount and examines checks for endorsements.
• Cashes checks and pays out money after verification of signatures and customer balances.
• Processes negotiable instruments following all policies and procedures.
• Enters customer transactions into computer software to record transactions, and issues computer generated receipts.
• Place holds on accounts in accordance with bank and regulatory policy.
• Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen.
• Develops strong knowledge of the Bank’s deposit and electronic banking products so as able to recognizes client needs and makes appropriate recommendations or referrals to co-workers.
• Removes deposits from and counts and balances cash in automated teller machines and night depository.
• Maintains proper cash level in drawers, keeps cash secure, and maintains a high level of security for the bank.
• Accepts stop payment requests and address changes, distributing to the proper personnel for processing.
• Assists with daily scanning to balance branch.
• As needed, educates and assists customers with opening various types of deposit accounts, ordering debit cards and changes to existing accounts.
• Maintain the ability to actively and professionally cross-sell Bank products and other Bank services.
• Adheres to established policies, procedures and federal regulations.
• Performs other tasks requested by supervisor/manager as they relate to the bank and its functions.
• Adheres to Information Security policies and related regulatory policies, procedures and standards designed to protect customer and Bank-owned information.
• Ensures excellent customer service by working in alternative branches as needed and requested by management, fostering teamwork across the retail network.

Skills

Currency counting

Math aptitude

Customer service

Education

High School Diploma or GED

Job description

Solvay Bank is seeking a Banking Associate to deliver outstanding customer service on the teller line and support platform transactions. You will assist customers with opening accounts, describing products, and gathering information to process new and existing accounts.

The role emphasizes accurate cash handling and adherence to bank policies. As part of the retail team, you will contribute to sales goals, learn deposit products, and stay compliant with regulatory requirements while maintaining