Banking Solutions Rep: Elevate Customer Experience

Solvay Bank; Town of Manlius (NY); On-site; USD 24,000 - 36,000; Full time

Job summary

Solvay Bank is seeking a Banking Solutions Representative Branch Manager to provide exceptional client service with a solid working knowledge of retail banking. This role involves assisting customers with deposits, account openings, and explaining products while meeting branch goals.

You will balance cash, handle teller duties, and promote cross-sell opportunities. Strong communication and customer service skills are essential, along with the ability to multi-task and adapt to various customer

Qualifications

• Minimum of one year retail banking experience.
• Proficient with Microsoft Office and computer applications.
• Exceptional customer service standards.
• Ability to multi-task while dealing with different customers and requests.

Responsibilities

• Delivers excellence in customer service at Solvay Bank branches.
• Welcomes customers and assesses needs to provide appropriate guidance.
• Educates customers on deposit/loan products and opens accounts.
• Cross-sells bank products and refers customers to other departments as needed.
• Balances daily cash drawer and processes transactions accurately.
• Supports outbound call efforts to build banking relationships.

Skills

Customer service

Communication

Sales

Teamwork

Tools

Microsoft Office

Job description

Solvay Bank is seeking a Banking Solutions Representative Branch Manager to provide exceptional client service with a solid working knowledge of retail banking. This role involves assisting customers with deposits, account openings, and explaining products while meeting branch goals.

You will balance cash, handle teller duties, and promote cross-sell opportunities. Strong communication and customer service skills are essential, along with the ability to multi-task and adapt to various customer