Banking Associate | Customer-Centric Teller & Growth

Solvay Bank; Village of Camillus (NY); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

401(k) matching

Health and dental coverage

Job summary

Solvay Bank is seeking a Banking Associate to join our retail banking team. You will provide high-quality teller and platform-level service to customers, opening accounts, explaining products, and gathering information to process transactions.

The ideal candidate has strong communication skills, attention to detail, and a customer-first mindset. We offer benefits and opportunities within a community-focused bank.

Qualifications

• Experience in counting currency and coin.
• Good math aptitude.
• Ability to deal effectively and tactfully with all types of customers.

Responsibilities

• Delivers excellence in customer service, guidance and respect to all Solvay Bank customers and co-workers in accordance with the Solvay Bank Client Service Standards
• Receives checks and cash for deposit, verifies amount and examines checks for endorsements
• Cashes checks and pays out money after verification of signatures and customer balances
• Processes negotiable instruments following all policies and procedures
• Enters customer transactions into computer software to record transactions, and issues computer generated receipts
• Place holds on accounts in accordance with bank and regulatory policy
• Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen
• Develops strong knowledge of the Bank’s deposit and electronic banking products so as able to recognises client needs and makes appropriate recommendations or referrals to co-workers
• Removes deposits from and counts and balances cash in automated teller machines and night depository
• Maintains proper cash level in drawers, keeps cash secure, and maintains a high level of security for the bank
• Accepts stop payment requests and address changes, distributing to the proper personnel for processing
• Assists with daily scanning to balance branch
• As needed, educates and assists customers with opening various types of deposit accounts, ordering debit cards and changes to existing accounts. Provides information on products and services that meet the customer’s need and wants in accordance with all Bank procedures.
• Maintain the ability to actively and professionally cross-sell Bank products and other Bank services.
• Adheres to established policies, procedures and federal regulations
• Performs other tasks requested by supervisor/manager as they relate to the bank and its functions
• Adheres to Information Security policies and related regulatory policies, procedures and standards designed to protect customer and Bank-owned information
• Ensures excellent customer service by working in alternative branches as needed and requested by management, fostering teamwork across the retail network.

Skills

Counting currency

Math aptitude

Customer service

Education

High School Graduate or GED

Job description

Solvay Bank is seeking a Banking Associate to join our retail banking team. You will provide high-quality teller and platform-level service to customers, opening accounts, explaining products, and gathering information to process transactions.

The ideal candidate has strong communication skills, attention to detail, and a customer-first mindset. We offer benefits and opportunities within a community-focused bank.