Banking Associate: Service-Driven Sales & Customer Loyalty

Citigroup Inc.; New York (NY); On-site; USD 50,000 - 65,000; Part time

Job summary

Citigroup Inc. in Bronx, NY is seeking an Universal Banker (entry level) to support sales, service and product activity in coordination with the customer service team.

You will assist with account openings, resolve service issues, process transactions, and help convert service interactions into sales while maintaining strict risk and regulatory compliance. This part-time role offers exposure to retail banking and opportunities to build relationships with individual consumers.

Qualifications

• 1-3 years of relevant experience.
• Previous Retail Banking or similar experience required.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Assist in basic account opening for existing customer
• Provide service delivery to internal/external customers to resolve account service issues
• Execute financial transactions in accordance with bank policies and procedures
• Refer opportunities to segment partners where appropriate
• Create sales opportunities out of service transaction and resolve customer complaints/issues promptly and effectively
• Support sales/service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc.
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Retail banking experience

Communication skills

Education

High School diploma or equivalent

Job description

Citigroup Inc. in Bronx, NY is seeking an Universal Banker (entry level) to support sales, service and product activity in coordination with the customer service team.

You will assist with account openings, resolve service issues, process transactions, and help convert service interactions into sales while maintaining strict risk and regulatory compliance. This part-time role offers exposure to retail banking and opportunities to build relationships with individual consumers.