Customer Experience Banker

Cnb-Financial-Corporation; Upper Darby (Delaware County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Life Ins.

401K with company match

Paid Time Off & Holidays

Leave policies

Employee Assistance Program

Employee Health & Wellness Program

Job summary

CNB Financial Corporation's ESSA Bank is seeking a Universal Associate who will greet clients, discuss and tailor financial solutions, and perform teller-related tasks with accuracy and compliance. The role emphasizes delivering outstanding customer service, meeting sales goals, and maintaining security standards.

The position requires a high school diploma or GED, strong communication, digital literacy, and the ability to work in a busy, customer-facing environment.

Qualifications

• Language skills to read, comprehend and interpret documents; professional communication.
• Ability to utilize telephone systems and digital tools with basic literacy.
• Mathematical skills: addition, subtraction, and the ability to handle numbers.
• Reasoning: apply common sense to instructions and solve basic problems.
• Physical demands and work environment described for teller-related tasks.

Responsibilities

• Greet clients enthusiastically and engage in conversations to uncover opportunities and make recommendations.
• Deliver an exceptional banking experience with every interaction.
• Perform accurate transactions, account maintenance, openings, and retail lending duties.
• Follow bank policies and security/compliance procedures.
• Meet or exceed performance targets for customer satisfaction and sales.

Skills

Language skills

Technology skills

Mathematical skills

Reasoning ability

Physical demands

Education

High school diploma or GED

Tools

Core transaction system

Debit card system

Statement processing system

Job description

CNB Financial Corporation's ESSA Bank is seeking a Universal Associate who will greet clients, discuss and tailor financial solutions, and perform teller-related tasks with accuracy and compliance. The role emphasizes delivering outstanding customer service, meeting sales goals, and maintaining security standards.

The position requires a high school diploma or GED, strong communication, digital literacy, and the ability to work in a busy, customer-facing environment.