Banking Associate: Client Success & Solutions

TD Bank; Framingham (MA); On-site; USD 30,000 - 39,000; Full time

Job summary

TD Bank in Framingham, MA is hiring a service-focused associate to deliver everyday banking experiences. You will greet clients, process transactions, and open or maintain consumer accounts with accuracy while upholding TD's risk standards.

Ideal candidates have a high school diploma or GED, 1+ years in client-facing roles, and strong communication skills. Cash handling or teller experience is preferred, and flexibility to work evenings, weekends, and holidays is required.

Qualifications

• High school diploma or GED required.
• 1+ years demonstrated experience working with clients.
• Teller or cash-handling experience in a client-facing/financial institution preferred.
• Ability to work during operating hours including evenings, weekends and holidays.
• Strong organizational and communication skills.

Responsibilities

• Orchestrates the overall client experience by managing client flow and referrals to appropriate partners.
• Serves as hospitality ambassador delivering a high-touch client experience.
• Educates clients on banking products, services, and digital capabilities to enhance convenience and financial well-being.
• Schedules appointments for consumer account needs and deepening opportunities.
• Ensures compliance with policy and risk standards in daily transactions.

Education

High school diploma or GED

Job description

TD Bank in Framingham, MA is hiring a service-focused associate to deliver everyday banking experiences. You will greet clients, process transactions, and open or maintain consumer accounts with accuracy while upholding TD's risk standards.

Ideal candidates have a high school diploma or GED, 1+ years in client-facing roles, and strong communication skills. Cash handling or teller experience is preferred, and flexibility to work evenings, weekends, and holidays is required.