Frontline Banker Associate - Client Experience

TD Bank Group; Northampton (MA); On-site; USD 61,606,000 - 76,650,000; Full time

Job summary

TD Bank Group in Northampton, Massachusetts is seeking an Associate Banker I to be the hospitality ambassador at the branch, delivering accurate, high‑touch everyday banking while helping clients reach their financial goals.

The role requires a high school diploma or GED and about 1 year of client contact experience; teller or cash handling experience is preferred. You’ll work during operating hours, including evenings and weekends, with strong communication and problem‑solving skills.

Qualifications

• High school diploma or GED required.
• 1 year of client-facing experience preferred (can include volunteering, education, military).
• Teller or cash-handling experience in a financial institution is a plus.

Responsibilities

• Greet clients as the branch hospitality ambassador and manage client flow.
• Deliver accurate, efficient everyday banking transactions and identify opportunities to deepen relationships.
• Educate clients on products and digital capabilities, refer to specialists as needed.
• Ensure compliant, risk-aware service and handle routine inquiries with minimal discretion.

Skills

Customer service

Teller experience

Cash handling

Microsoft Office

Notary

Education

High school diploma or GED

Tools

Microsoft Office

Job description

TD Bank Group in Northampton, Massachusetts is seeking an Associate Banker I to be the hospitality ambassador at the branch, delivering accurate, high‑touch everyday banking while helping clients reach their financial goals.

The role requires a high school diploma or GED and about 1 year of client contact experience; teller or cash handling experience is preferred. You’ll work during operating hours, including evenings and weekends, with strong communication and problem‑solving skills.