Bank Teller & Service Advocate — Elevate Customer Experience

First Citizens Bank; Asheville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

First Citizens Bank in Asheville seeks a Sales and Service Representative to process transactions and assist customers in the branch. You will educate customers about bank capabilities, tools, and resources, and refer sales opportunities to the appropriate bank partner to help drive growth.

The role rewards clear communication, professionalism, adaptability, teamwork and flexibility as you balance multiple tasks.

Qualifications

• High School Diploma or GED and at least 6 months in customer service.
• Preferred Experience: Sales or banking.
• Skills: Financial literacy and knowledge of retail banking products and services.

Responsibilities

• Service Standards – Foster partnerships that deliver value for customers, prospects and colleagues; initiate conversations to uncover sales or referral opportunities; listen, ask questions, and address needs; seek coaching and use tools to improve performance.
• Operations and Administration – Comply with regulations and bank policies to manage risk; complete required training by deadlines; perform general office duties to ensure efficiency; accountable for deposits and transaction accuracy if applicable.

Skills

Interpersonal skills

Customer service

Adaptability

Teamwork

Flexibility

Agility

Education

High School Diploma or GED

Job description

First Citizens Bank in Asheville seeks a Sales and Service Representative to process transactions and assist customers in the branch. You will educate customers about bank capabilities, tools, and resources, and refer sales opportunities to the appropriate bank partner to help drive growth.

The role rewards clear communication, professionalism, adaptability, teamwork and flexibility as you balance multiple tasks.