Bank Teller — Customer Experience Champion

Associated Bank; Town of Grafton (WI); On-site; USD 23,000 - 32,000; Full time

Job summary

Associated Bank seeks a Teller to deliver friendly, professional service and handle transactions accurately at a Wisconsin branch. You’ll identify customer needs, promote products, and support operations including vaults, night drops, and ATMs while guiding customers on digital tools.

Candidates should have a high school diploma and up to 2 years of customer service experience; retail banking or cash handling is preferred. Join a team focused on growth, integrity, and community impact.

Qualifications

• High school diploma or equivalent combination of education and experience.
• Up to 2 years of demonstrated customer service experience.
• Preferred experience in retail banking, cash handling, or financial services.

Responsibilities

• Deliver friendly, professional customer service that reflects Associated Bank’s brand promise.
• Accurately and efficiently process customer transactions while following all policies and procedures.
• Identify customer needs and refer them to colleagues for additional financial solutions.
• Promote current offers, products, and services that benefit customers.
• Answer questions and resolve customer concerns with professionalism and care.
• Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned.
• Demonstrate and educate customers on digital and self-service banking tools.
• Collaborate with team members across multiple branches to ensure seamless service.

Skills

Customer service

Cash handling

Education

High school diploma or equivalent combination of education and experience

Job description

Associated Bank seeks a Teller to deliver friendly, professional service and handle transactions accurately at a Wisconsin branch. You’ll identify customer needs, promote products, and support operations including vaults, night drops, and ATMs while guiding customers on digital tools.

Candidates should have a high school diploma and up to 2 years of customer service experience; retail banking or cash handling is preferred. Join a team focused on growth, integrity, and community impact.