Bank Teller: Elevate Customer Experience

PNC; Newark (DE); On-site; USD 33,000 - 55,000; Full time

Benefits offered by this job

Medical/prescription drug coverage (HS

Dental and vision options

Life insurance for employee & family

Disability protection - short & long

401(k) with match, pension and stock

Job summary

PNC is seeking an in-office team member to enhance customer financial wellbeing and loyalty through personalized interactions. The role involves educating customers on banking options, promoting products, and referring opportunities to branch staff as needed.

Based in an office setting, the role emphasizes customer service excellence, risk awareness, and use of digital tools to streamline financial transactions and support store operations. No sponsorship for visas is provided.

Qualifications

• No university degree required; alternative education/experience may be considered.
• Candidates should demonstrate knowledge of banking products and customer service practices.
• In lieu of a degree, a combination of education, certifications, and experience may be considered.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty.
• Identifies opportunities through conversations with customers and makes referrals to branch staff.
• Performs lobby engagement activities to connect with customers and promote PNC products.
• Educates customers on options for managing financial transactions using technology and resources.
• Ensures branch operations and maintenance transactions are completed efficiently and accurately.

Skills

Customer Service

Customer Experience

Banking Knowledge

Active Listening

Opportunity Identification

Relationship Building

Tech Enablement

Sales Awareness

Education

No Degree

Job description

PNC is seeking an in-office team member to enhance customer financial wellbeing and loyalty through personalized interactions. The role involves educating customers on banking options, promoting products, and referring opportunities to branch staff as needed.

Based in an office setting, the role emphasizes customer service excellence, risk awareness, and use of digital tools to streamline financial transactions and support store operations. No sponsorship for visas is provided.