Bank Teller & Customer Service Specialist

FirstBank; Manatí (PR); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

FirstBank PR is seeking a Service Representative (Teller) in Puerto Rico to handle daily transactions, assist customers, and refer banking products. The role emphasizes accuracy, regulatory compliance (BSA/AML/OFAC), and strong customer service with sales orientation.

Candidates should be bilingual and able to work flexible hours. The position supports branch growth and daily operational procedures while guiding customers toward digital banking channels and ensuring exceptional service standards

Qualifications

• 6 months to 1 year of experience in sales or customer service.
• Minimum 24 credits toward an associate or bachelor’s degree, or banking coursework.
• Basic mathematical skills.
• Experience with cash registers preferred.
• Fully bilingual preferable.
• Available to work holidays, weekends, and flexible schedules.

Responsibilities

• Attend and process daily transactions (deposits, withdrawals, payments).
• Identify customer product and service needs and refer accordingly.
• Provide service meeting satisfaction standards.
• Comply with BSA, AML and OFAC policies and training.
• Balance cash and perform end-of-day procedures.
• Support branch growth through sales culture and referrals.
• Assist branch and Retail & Business Banking on special projects.
• Educate customers on alternative channels (mobile app, online banking, ATMs).

Skills

Planning and organization

Problem Solving

Communication and interpersonal

Initiative and creativity

Effort and engagement

Reading Oriented

Teamwork

Analytical thinking

Customer Service

Sales oriented

Quality

Accounting oriented

Education

24 credits toward associate or bachelor’s degree

Banking coursework

Tools

MS Office

Banking tools

Internet

Job description

FirstBank PR is seeking a Service Representative (Teller) in Puerto Rico to handle daily transactions, assist customers, and refer banking products. The role emphasizes accuracy, regulatory compliance (BSA/AML/OFAC), and strong customer service with sales orientation.

Candidates should be bilingual and able to work flexible hours. The position supports branch growth and daily operational procedures while guiding customers toward digital banking channels and ensuring exceptional service standards