Client-Focused Bank Teller & Service Pro

FirstBank; Ponce (PR); On-site; USD 19,000 - 22,000; Full time

Job summary

FirstBank PR is seeking a Service Representative (Teller) to deliver personalized customer service and process daily transactions at the branch in Puerto Rico. The role involves identifying customer needs, referring banking products, and ensuring compliance with banking regulations.

Ideal candidates have 6 months to 1 year in sales or customer service, basic math skills, and strong communication. Bilingual ability is preferred; flexibility for holidays and weekends is expected.

Qualifications

• Six months to one year of experience in sales or customer service.
• At least 24 credits toward an associate or bachelor’s degree preferred.
• Basic mathematical skills.
• Experience with cash registers preferred.
• Excellent communication and written skills.
• Fully bilingual preferred.
• Proficient in MS Office and internet banking tools.
• Able to work holidays, weekends, and flexible schedules.
• Organized, detail oriented, and multitask capable.

Responsibilities

• Attend and process daily bank transactions including deposits and withdrawals.
• Identify customer needs and refer appropriate banking products.
• Ensure regulatory compliance with BSA, AML, OFAC.
• Balance cash and perform end-of-day closing.
• Assist branch and Retail & Business Banking in special projects.
• Educate customers on alternative channels to reduce in-branch transactions.
• Perform greeter duties when needed.
• Prepare daily transaction documents and tally cash.

Skills

Customer service

Sales oriented

Communication

Teamwork

Problem solving

Attention to detail

Organizational skills

Multitasking

Analytical thinking

Bilingual

Education

College coursework towards degree

Tools

MS Office

Internet tools

Job description

FirstBank PR is seeking a Service Representative (Teller) to deliver personalized customer service and process daily transactions at the branch in Puerto Rico. The role involves identifying customer needs, referring banking products, and ensuring compliance with banking regulations.

Ideal candidates have 6 months to 1 year in sales or customer service, basic math skills, and strong communication. Bilingual ability is preferred; flexibility for holidays and weekends is expected.