Bank Teller – Customer Focus & Training

Coca-Cola Beverages Northeast; City of Hudson (NY); Presencial; USD 23 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Vision & Dental insurance

401K with match

Paid holidays

Paid vacation

Tuition Reimbursement

Banking discounts

Resumo da oferta

Community Financial System, Inc. (CFSI) is hiring a Teller to act as frontline representative, delivering welcoming, accurate service and handling routine deposits, withdrawals, and payments with cash accuracy and security compliance.

You will listen to customer needs, explain products and digital tools, and refer to branch partners as needed while maintaining high service standards. Flexible hours and training included.

Qualificações

• Excellent interpersonal, listening, and communication skills with the ability to create positive customer interactions.
• Strong attention to detail with accurate and proficient math skills.
• Ability to follow established procedures, prioritize tasks, and maintain confidentiality.

Responsabilidades

• Serve as a welcoming and professional first point of contact for customers entering the branch.
• Process routine financial transactions, including deposits, withdrawals, payments, and check cashing with verification of customer identity and available funds.
• Engage customers in need-based conversations to understand how the bank can service their transactional needs.
• Identify opportunities to direct customers to appropriate team members for additional services or solutions.
• Educate customers on digital banking tools and self-service options to enhance convenience and confidence.
• Assist with routine inquiries and concerns, escalating more complex issues as appropriate.
• Support lobby management by helping guide customers to the right team member or service area.
• Answer incoming telephone calls promptly and professionally, directing inquiries and providing assistance in accordance with bank standards.
• Engage customers in needs-based discussions to identify appropriate banking solutions without pressure-based selling.
• Partners with branch team members to connect customers with specialists for more complex financial needs.

Conhecimentos

Interpersonal skills

Active listening

Communication skills

Attention to detail

Customer service

Formação académica

High School Diploma or GED

Ferramentas

Banking software/CRM

Descrição da oferta de emprego

Community Financial System, Inc. (CFSI) is hiring a Teller to act as frontline representative, delivering welcoming, accurate service and handling routine deposits, withdrawals, and payments with cash accuracy and security compliance.

You will listen to customer needs, explain products and digital tools, and refer to branch partners as needed while maintaining high service standards. Flexible hours and training included.