Customer-Driven Bank Teller: Service & Accuracy

Community Financial System, Inc.; Wilkes-Barre (Luzerne County); On-site; USD 23,000 - 30,000; Full time

Job summary

Community Financial System, Inc. (CFSI) is seeking a Teller to deliver friendly, accurate banking service and handle routine transactions at our branch network. The role emphasizes customer experience, cash handling, and referrals to specialists when appropriate.

Responsibilities include processing deposits and withdrawals, guiding customers on digital tools, and supporting daily branch operations while maintaining security and regulatory compliance.

Qualifications

• High school diploma or GED required; internal teller and product training provided.
• Excellent interpersonal, listening, and communication skills to create positive interactions.
• Strong math skills and meticulous attention to cash handling and records.

Responsibilities

• Greet and assist customers entering the branch, providing friendly, accurate service.
• Process routine transactions (deposits, withdrawals, payments, check cashing) with accuracy.
• Educate customers on digital banking tools and self-service options.
• Refer customers to specialists for additional solutions as appropriate.
• Support branch operations and lobby flow; assist with inquiries and escalations as needed.
• Maintain cash drawer balance and comply with security and regulatory requirements.

Skills

Interpersonal skills

Active listening

Attention to detail

Math proficiency

Discretion/confidentiality

Digital banking tools

Professionalism

Customer needs identification

Education

High School Diploma or GED

Internal teller & product training

Job description

Community Financial System, Inc. (CFSI) is seeking a Teller to deliver friendly, accurate banking service and handle routine transactions at our branch network. The role emphasizes customer experience, cash handling, and referrals to specialists when appropriate.

Responsibilities include processing deposits and withdrawals, guiding customers on digital tools, and supporting daily branch operations while maintaining security and regulatory compliance.