Client-Focused Teller: Cash Handling & Branch Support

Tompkins Bank & Trust; City of Batavia (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Match

Profit Sharing

Paid Time Off

11 Holidays

Tuition Reimbursement

Free Parking

Employee Referrals

Job summary

Tompkins Bank & Trust is seeking a customer-oriented teller to warmly welcome clients and process a wide range of branch transactions. You will ensure accurate handling of deposits, withdrawals, payments, and cash-related tasks while following banking policies and regulatory requirements.

The role emphasizes courteous service, precise operation of teller equipment, and collaboration with team members to meet customer financial needs.

Qualifications

• A High School Diploma or GED.
• Cash handling experience in banking, cash office or retail setting. Six months to one (1) year of experience is preferred.
• Excellent customer service skills.
• Exemplary organizational, problem-solving and communication skills.
• Ability to follow precise directions.
• Ability to operate teller equipment and learn banking systems quickly.
• Proficient PC skills.
• Moderate typing and ability to operate various office machines.

Responsibilities

• Perform a variety of duties quickly and accurately to support the paying and receiving function of the branch.
• Accept and process deposit transactions.
• Cash checks and process withdrawal transactions within approved authority.
• Sell Cashier's Checks.
• Redeem EE Savings Bonds.
• Issue approved cash advances on Company accepted credit cards.
• Transfer funds between accounts as required.
• May accept and process utility payments.
• Accept and process all types of loan payments and credit card payments.
• Maintain an awareness of new business opportunities with customers; actively refers customers to appropriate customer service personnel.
• Respond to telephone inquiries from customers regarding balances, withdrawals, verification of accounts, etc.
• Prepare daily settlement and proof of cash transactions; balance cash drawer accurately.
• Prepare and review reports relating to the function; e.g. CTRs, Bank Secrecy Reports.
• Process night deposit, mail deposit, ATM deposit and courier deposit transactions.
• Maintain an approved level of cash, and sell excess cash when appropriate.
• Balance and/or service ATM machines, coin machines, or currency transaction machines when necessary.
• Verify and wrap coin and/or currency for vault control purposes.
• Abide by current laws and organizational policies to promote a harassment-free workplace.
• Cooperate with, participate in, and support adherence to internal policies and risk management and safety requirements.
• Provide safe deposit box service to customers.
• Work Saturdays and evenings as required; open and close the branch as required.

Skills

Cash handling

Customer service

Organizational

Problem-solving

Communication

Follow instructions

Teller equipment

Banking software

PC skills

Typing

Education

High School Diploma or GED

Tools

Teller equipment

Banking systems

Office machines

Job description

Tompkins Bank & Trust is seeking a customer-oriented teller to warmly welcome clients and process a wide range of branch transactions. You will ensure accurate handling of deposits, withdrawals, payments, and cash-related tasks while following banking policies and regulatory requirements.

The role emphasizes courteous service, precise operation of teller equipment, and collaboration with team members to meet customer financial needs.