Bank Teller & Customer Experience Specialist

Hancock Whitney; Lafayette (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Hancock Whitney in Lafayette, LA is seeking a frontline teller to deliver exceptional client experiences and manage daily financial transactions. You will handle deposits, withdrawals, check cashing, and loan payments while promoting digital banking tools.

Role requires 6 months of cash-handling or teller experience, a high school diploma or GED, and compliance with banking laws. Flexible hours including weekends may apply, with strength in customer service and risk awareness.

Qualifications

• HS diploma or GED required.
• 6 months cash-handling, retail, or teller experience required.
• Previous sales and referral experience strongly preferred.
• Must comply with all applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.

Responsibilities

• Deliver exceptional client interactions that emphasize accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Handle client transactional needs, including deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
• Respond to client servicing requests such as account maintenance and service charge inquiries, applying product and procedural knowledge to resolve issues quickly and effectively.
• Build, maintain, and grow client relationships through high-quality, personalized interactions, both in-person and via outbound phone calls.
• Educate clients on digital solutions (mobile, online, and ATM banking) to promote convenience and self-service adoption.
• Refer clients to internal business partners as financial needs are identified.
• Support financial center operations, including opening/closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
• Assist in managing operational loss through fraud detection, hold placement, seeking supervisory overrides as needed, and maintaining superior balancing standards.
• Uphold all risk management, compliance, and security standards, maintaining operational and financial soundness.
• Uphold professionalism standards, including appearance, demeanor, and workstation organization.
• Actively manage the lobby by greeting, engaging, and directing client traffic.
• Perform research, special projects, and other duties as assigned by management.

Skills

Cash handling

Customer service

Retail banking

Sales/referrals

Education

High School diploma or GED

Job description

Hancock Whitney in Lafayette, LA is seeking a frontline teller to deliver exceptional client experiences and manage daily financial transactions. You will handle deposits, withdrawals, check cashing, and loan payments while promoting digital banking tools.

Role requires 6 months of cash-handling or teller experience, a high school diploma or GED, and compliance with banking laws. Flexible hours including weekends may apply, with strength in customer service and risk awareness.