Bank Teller & Customer Experience Pro

Park National Corporation; Columbus (OH); On-site; USD 32,000 - 44,000; Full time

Job summary

Park National Corporation in Columbus, OH is seeking a full-time teller to deliver friendly, accurate service to customers and business partners. You will process transactions, answer questions, and promote bank products while upholding the bank's Servicing More standards and compliance requirements.

The role requires staying knowledgeable about products, maintaining security procedures, and supporting team efforts on busy days at Gender Road and Downtown offices.

Qualifications

• High School Diploma or Equivalent required
• 0-2 years prior cash handling, sales, or customer service experience preferred

Responsibilities

• Serve customers promptly and professionally per Park Promises and Serving More standards.
• Complete transaction processing timely, accurately, and in accordance with bank procedures
• Project the bank's professional reputation through knowledgeable, courteous interactions with customers and prompt resolution of requests, inquiries or issues.
• Refer loan and deposit customers or prospects to subject matter experts
• Complete ongoing product knowledge, digital product knowledge, financial services and sales-oriented training in addition to all required course training to sustain broad base of product, service and sales knowledge.
• Utilize product knowledge to assist customers and suggest products and services to meet their needs
• Protect bank assets by adhering to all processes, policies and standard operating procedures related to branch and cash security, negotiable instruments, information security, and Federal, State or Local regulations impacting teller activity and branch operations
• Complete periodic in-branch communication and promotion activities specific to the office, if applicable.
• Communicate recommendations for improved work flow and service to customers.
• Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned

Skills

Interpersonal skills

Written communication

Verbal communication

Ability to understand directions

Adaptable to change

Basic computer skills

Organizational skills

Multi-tasking

Teamwork

Active listening

Independent work

Education

High School Diploma or Equivalent

Job description

Park National Corporation in Columbus, OH is seeking a full-time teller to deliver friendly, accurate service to customers and business partners. You will process transactions, answer questions, and promote bank products while upholding the bank's Servicing More standards and compliance requirements.

The role requires staying knowledgeable about products, maintaining security procedures, and supporting team efforts on busy days at Gender Road and Downtown offices.