Bank Teller: Customer Experience & Digital Banking

Oklahoma Fidelity Bank; Edmond (OK); On-site; USD 27,000 - 36,000; Full time

Job summary

Oklahoma Fidelity Bank is seeking a customer service oriented professional to serve as the face of the branch, building relationships and delivering a superior experience at every touchpoint. You will assist customers with transactions, promote digital banking, and support branch goals in a teamwork driven environment.

The ideal candidate has strong communication and time management skills, a high school diploma, and at least one year in banking or cash handling preferred.

Qualifications

• Strong sales and service skills.
• Excellent interpersonal, written, and verbal communication skills.
• Must be organized with good time management skills.

Responsibilities

• Provide superior customer service while fulfilling customer requests in all transactions.
• Process transactions accurately, address account inquiries, and resolve routine issues.
• Deepen relationships through value-add recommendations to existing customers and prospective customers.
• Drive adoption of digital banking services with new and existing customers.
• Ensure operational and regulatory compliance of the branch.
• Accurate processing of transactions, completing end-of-day reporting and documentation, adhering to safe cash and negotiable instrument practices.
• Follow all safe deposit box protocols, identifying customers, and protecting the confidentiality of customer information.

Education

High school diploma

Job description

Oklahoma Fidelity Bank is seeking a customer service oriented professional to serve as the face of the branch, building relationships and delivering a superior experience at every touchpoint. You will assist customers with transactions, promote digital banking, and support branch goals in a teamwork driven environment.

The ideal candidate has strong communication and time management skills, a high school diploma, and at least one year in banking or cash handling preferred.