Bank Teller — Customer Experience Champion

PNC Financial Services Group; Youngstown (OH); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Life insurance

Disability insurance

401(k) with match

Pension

Stock purchase plan

Dependent care reimbursement

Adoption, surrogacy & doula reimburse.

Educational assistance

Wellness program

Paid holidays & vacation days

Job summary

PNC Financial Services Group in Youngstown, OH is seeking a Teller to join our in-branch team and deliver a superior customer experience daily.

You will process transactions, educate customers on banking options, and refer opportunities to branch staff while maintaining a high standard of accuracy and compliance.

The role emphasizes customer focus, risk awareness, and proactive service, with competitive benefits and in-office collaboration.

Qualifications

• Work Experience: Roles at this level typically do not require a university / college degree.
• Education: No Degree.
• Certifications: No Required Certification(s).
• Licenses: No Required License(s).

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Skills

Customer Focused

Managing Risk

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group in Youngstown, OH is seeking a Teller to join our in-branch team and deliver a superior customer experience daily.

You will process transactions, educate customers on banking options, and refer opportunities to branch staff while maintaining a high standard of accuracy and compliance.

The role emphasizes customer focus, risk awareness, and proactive service, with competitive benefits and in-office collaboration.