Bank Teller & Customer Care Specialist

Queenstown Bank; Church Hill (MD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

Paid time off

401K plan

Tuition reimbursement

Life insurance

Disability insurance

Employee discounts

Assistance program

Job summary

Queenstown Bank in Church Hill, MD is seeking a Customer Service Associate (Teller) for full-time regular clerical work. The role is the face of the bank, delivering exceptional service and building relationships with customers while processing transactions accurately and in line with bank policies.

You will greet customers, educate them on digital services, and refer to specialists as needed. This position requires friendly communication and strong math and organizational skills, with

Qualifications

• High school diploma or (GED) required.
• 1 year of cash handling or customer service experience preferred.
• Strong computer skills to include database and Microsoft Office.
• Ability to work independently and as a team member.
• Detail oriented.
• Basic math skills to include the ability to calculate interest and balance accounts.
• Ability to count currency, coin, and negotiable instruments in a timely manner.
• Good organizational and time management skills.

Responsibilities

• Deliver outstanding service by greeting customers in a welcoming manner
• Process customer transactions efficiently, accurately and in compliance with bank policies, including but not limited to deposits and withdrawals, cashing checks and accepting loan payments.
• Build relationships by developing trust and engaging in conversations to understand customers’ financial needs and referring to Customer Service Representatives to recommend appropriate bank products and services
• Educate customers on digital services to deepen their understanding of alternative service opportunities and fraud solutions.
• Work closely with colleagues throughout the bank to achieve branch goals and provide an exceptional customer experience.
• Follow all banking regulations, security and operational procedures to protect customers and bank assets.
• Adhere to Company’s Core Values, which are Trust, Customer Commitment, Teamwork, Excellence and Performance.
• Perform other duties as assigned by management.

Skills

Cash handling

Customer service

Computer skills

Teamwork

Attention to detail

Math skills

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Queenstown Bank in Church Hill, MD is seeking a Customer Service Associate (Teller) for full-time regular clerical work. The role is the face of the bank, delivering exceptional service and building relationships with customers while processing transactions accurately and in line with bank policies.

You will greet customers, educate them on digital services, and refer to specialists as needed. This position requires friendly communication and strong math and organizational skills, with