Customer Service Associate (Teller)

Queenstown Bank; Church Hill (MD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

Paid time off

401K plan

Tuition reimbursement

Life insurance

Disability insurance

Employee discounts

Assistance program

Job summary

Queenstown Bank in Church Hill, MD is seeking a Customer Service Associate (Teller) for full-time regular clerical work. The role is the face of the bank, delivering exceptional service and building relationships with customers while processing transactions accurately and in line with bank policies.

You will greet customers, educate them on digital services, and refer to specialists as needed. This position requires friendly communication and strong math and organizational skills, with

Qualifications

• High school diploma or (GED) required.
• 1 year of cash handling or customer service experience preferred.
• Strong computer skills to include database and Microsoft Office.
• Ability to work independently and as a team member.
• Detail oriented.
• Basic math skills to include the ability to calculate interest and balance accounts.
• Ability to count currency, coin, and negotiable instruments in a timely manner.
• Good organizational and time management skills.

Responsibilities

• Deliver outstanding service by greeting customers in a welcoming manner
• Process customer transactions efficiently, accurately and in compliance with bank policies, including but not limited to deposits and withdrawals, cashing checks and accepting loan payments.
• Build relationships by developing trust and engaging in conversations to understand customers’ financial needs and referring to Customer Service Representatives to recommend appropriate bank products and services
• Educate customers on digital services to deepen their understanding of alternative service opportunities and fraud solutions.
• Work closely with colleagues throughout the bank to achieve branch goals and provide an exceptional customer experience.
• Follow all banking regulations, security and operational procedures to protect customers and bank assets.
• Adhere to Company’s Core Values, which are Trust, Customer Commitment, Teamwork, Excellence and Performance.
• Perform other duties as assigned by management.

Skills

Cash handling

Customer service

Computer skills

Teamwork

Attention to detail

Math skills

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Associate (Teller)

Full Time Regular Clerical Church Hill, MD, US

3 days ago Requisition ID: 1140

Salary Range: $18.00 To $20.00 Hourly

Come Join a Team that is Working Together to Enhance the Lives of our Colleagues, Customers and the Community Every Day!

This position is the face of the bank, responsible for delivering exceptional service and building strong relationships with our customers.

Duties and Responsibilities:

• Deliver outstanding service by greeting customers in a welcoming manner
• Process customer transactions efficiently, accurately and in compliance with bank policies, including but not limited to deposits and withdrawals, cashing checks and accepting loan payments.
• Build relationships by developing trust and engaging in conversations to understand customers’ financial needs and referring to Customer Service Representatives to recommend appropriate bank products and services
• Educate customers on digital services to deepen their understanding of alternative service opportunities and fraud solutions.
• Work closely with colleagues throughout the bank to achieve branch goals and provide an exceptional customer experience.
• Follow all banking regulations, security and operational procedures to protect customers and bank assets.
• Adhere to Company’s Core Values, which are Trust, Customer Commitment, Teamwork, Excellence and Performance.
• Perform other duties as assigned by management.

Qualifications (Knowledge, Skills, Abilities, Education and Experience):

• High school diploma or (GED) required.
• 1 year of cash handling or customer service experience preferred.
• Strong computer skills to include database and Microsoft Office.
• Ability to work independently and as a team member.
• Detail oriented.
• Basic math skills to include the ability to calculate interest and balance accounts.
• Ability to count currency, coin, and negotiable instruments in a timely manner.
• Good organizational and time management skills.

Physical Demands and Work Environment:

• Mobility sufficient to perform activities required of position, including travel to branch locations
• Manual dexterity for the functional operation of office equipment, such as computers, calculators, etc.
• Ability to actively engage in necessary communications with internal and external customers.

Company Benefit Offerings for eligible employees:

• Medical, Dental and Vision insurance offered 1st of the month following 30 days of employment
• Paid Time Off (PTO) starts at 3 weeks per calendar year (prorated for new hires based on start date)
• 12 Paid Holidays (including Birthday)
• 401K retirement plan with up to a 4% Company match and immediate vesting
• Tuition Reimbursement
• Employer paid life insurance
• Employer paid disability insurance
• Voluntary life and disability insurance
• Employee Assistance Program
• Employee Discounts and Perks

Compensation:

• The posted pay range for this position reflects a good faith estimate.
• Actual compensation offered may vary based on factors such as relevant experience, skills, internal equity, tenure, performance and location.

Queenstown Bank is an Equal Opportunity Employer, including protected Veterans and individuals with Disabilities. Queenstown Bank is an E-Verify participant.