Bank Teller: Customer Advocate & Digital Solutions

Hancock Whitney; Poplarville (MS); Vor Ort; USD 17.000 - 25.000; Vollzeit

Zusammenfassung

Hancock Whitney is seeking a customer-focused teller to serve clients in Poplarville, MS. You will handle deposits, withdrawals, loan payments, and a variety of transactional services with accuracy and speed.

You will build relationships through in-person and outbound calls, educate clients on digital banking tools, and refer opportunities to business partners. The role requires compliance with banking laws and strong balancing and loss-prevention practices.

Qualifikationen

• High School diploma or GED required.
• 6 months of cash-handling, retail, or teller experience required.
• Previous sales and referral experience strongly preferred.
• Must comply with all applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.

Aufgaben

• Deliver exceptional client interactions emphasizing accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Handle client transactional needs such as deposits, withdrawals, check cashing, loan payments, and related services.
• Respond to servicing requests with product and procedural knowledge to resolve issues quickly.
• Build and grow client relationships through in-person and outbound phone interactions.
• Educate clients on digital solutions (mobile/online/ATM) to promote self-service adoption.
• Refer clients to internal business partners as financial needs are identified.
• Support financial center operations including opening/closing, vault management, night depository, cash drawer setup, workstation prep, and balancing.
• Assist in managing operational loss through fraud detection and overrides, maintaining strong balancing standards.
• Uphold risk management, compliance, and security standards; maintain professional appearance and workstation organization.
• Actively manage lobby by greeting, engaging, and directing client traffic.
• Perform research, special projects, and other duties as assigned by management.

Ausbildung

High School diploma or GED

Jobbeschreibung

Hancock Whitney is seeking a customer-focused teller to serve clients in Poplarville, MS. You will handle deposits, withdrawals, loan payments, and a variety of transactional services with accuracy and speed.

You will build relationships through in-person and outbound calls, educate clients on digital banking tools, and refer opportunities to business partners. The role requires compliance with banking laws and strong balancing and loss-prevention practices.