Bank Teller — Create Meaningful Customer Experiences

Citizens; North Smithfield (RI); On-site; USD 29,000 - 34,000; Part time

Benefits offered by this job

Meaningful work

Volunteer time off

Career growth

Health coverage

401K

Job summary

Citizens is hiring a Teller to greet customers in our lobbies, help with simple transactions, and demonstrate how to use mobile apps and ATMs. You will provide personalized advice and connect customers with Bankers for the next steps, while educating them on Citizens products and benefits.

You will follow all financial policies and procedures, including cash handling, and work to build long-term relationships with customers.

Qualifications

• High School degree or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support the delivery of business goals.
• Ability to work branch hours, which can include weekends and evenings.

Responsibilities

• Greet customers in lobby and demonstrate mobile app or ATM transactions.
• Provide personalized advice and connect customers to Bankers for next steps.
• Educate customers on Citizens products and benefits while following all policies and procedures.

Education

High School degree or GED

Job description

Citizens is hiring a Teller to greet customers in our lobbies, help with simple transactions, and demonstrate how to use mobile apps and ATMs. You will provide personalized advice and connect customers with Bankers for the next steps, while educating them on Citizens products and benefits.

You will follow all financial policies and procedures, including cash handling, and work to build long-term relationships with customers.