Bank Sales & Service Representative - Customer-Focused

First Citizens Bank; Boone (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

First Citizens Bank in Boone, NC is seeking a Sales and Service Representative to handle customer transactions and service requests in the branch. You will educate customers on bank capabilities and refer sales opportunities to branch partners.

We value clear communication, adaptability, teamwork and a proactive, customer‑focused approach. A High School diploma or GED and some cash handling or in-person service experience are preferred.

Qualifications

• Minimum Required Education and Experience: High School Diploma or GED and 6 months customer service
• Preferred Area of Experience: Sales, cash handling, in-person customer service

Responsibilities

• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities.
• Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures.
• Position Specific Skills - Financial literacy, Knowledge of retail banking products and services, Branch Banking Operations, Communication (Written and Verbal), Transaction Processing, Builds Productive Relationships, Detail oriented

Skills

Communication

Customer Service

Adaptability

Teamwork

Flexibility

Agility

Financial literacy

Education

High School Diploma or GED

Job description

First Citizens Bank in Boone, NC is seeking a Sales and Service Representative to handle customer transactions and service requests in the branch. You will educate customers on bank capabilities and refer sales opportunities to branch partners.

We value clear communication, adaptability, teamwork and a proactive, customer‑focused approach. A High School diploma or GED and some cash handling or in-person service experience are preferred.