Deposit Operations

AppleOne Employment Services; El Monte (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

AppleOne seeks a Deposits Operations professional in El Monte, CA to support ACH processing, regulatory reporting, IRA operations, and account maintenance. The role involves resolving exceptions, ensuring documentation integrity, and supporting audits in a collaborative banking environment.

The successful candidate will have 3+ years in related banking operations, with strong knowledge of NACHA, Regulation E and FATCA, plus proficiency in MS Office and bank systems.

Qualifications

• Three+ years in branch or deposit operations, regulatory reporting, ACH, or related banking operations.
• Strong knowledge of ACH processing rules, Regulation E and FATCA.
• IRA operational support experience and documentation reviews.
• Experience handling audit requests and quality checks.
• Proficiency with MS Office and banking software/systems.
• Ability to work independently, meet deadlines, and escalate when needed.

Responsibilities

• Process ACH exceptions, stop payments, unauthorized claims, and related remediation with branches and external institutions.
• Perform dormant account and escheat activities for deposit accounts and official checks.
• Support Regulation O, overdraft status notifications, IRS certifications, B-Notice/C-Notice processing, and FATCA procedures.
• Provide advanced IRA operational support including centralized transactions and new account reviews.
• Review daily deposit service workflows and complex account maintenance requests.
• Assist with audit/examination support, procedure updates, and peer guidance.

Skills

ACH processing

Regulatory reporting

IRA administration

Documentation review

Analytical skills

Microsoft Office

Education

Associate’s degree in Business/Finance/Accounting

Tools

Bank operating systems

Microsoft Office

Job description

Job Summary

We are seeking a detail-oriented Deposit Operations professional for an opportunity in El Monte, CA. This role is ideal for a banking operations specialist with experience in ACH processing, deposit account maintenance, regulatory reporting, IRA support, and operational research.

This position offers the opportunity to work in a structured, collaborative banking environment where accuracy, compliance, and responsive internal service are highly valued.

The Deposit Operations role supports branch teams, internal departments, and operational leadership by resolving exceptions, maintaining account documentation integrity, and supporting regulatory requirements.

Candidates who enjoy problem-solving, researching complex account activity, and serving as a knowledgeable resource for others will find this opportunity especially rewarding.

The work environment is well-suited for professionals who value teamwork, supportive leadership, procedural clarity, and the opportunity to strengthen their banking operations expertise.

This role can also provide valuable exposure to audit support, process improvement, regulatory procedures, and cross-functional banking operations.

Key Responsibilities

• Process ACH exceptions, stop payment requests, unauthorized transaction claims, ACH research requests, and related remediation with branches, departments, and external financial institutions.
• Perform dormant account and escheat activities for deposit accounts, official checks, and safe deposit boxes in accordance with procedures and state requirements.
• Support Regulation O account maintenance, overdraft status notifications, IRS certifications, B-Notice and C-Notice processing, W-8BEN-E reviews, FATCA procedures, and deposit reporting accuracy.
• Provide advanced IRA operational support, including centralized IRA transactions, new account documentation reviews, and account maintenance.
• Review daily deposit service workflows, privacy opt-out requests, complex account maintenance requests, and assigned quality control checks.
• Assist with audit and examination support, desktop procedure updates, authorized signature book coordination, user acceptance testing, conversions, and peer guidance.

Required Qualifications and Skills

• Process ACH exceptions, stop payments, unauthorized transaction claims, and deposit operations research requests.
• Maintain deposit account records, support regulatory reporting, and complete account maintenance workflows.
• Provide IRA operational support, documentation reviews, and branch assistance on assigned deposit operations functions.
• Support audit requests, quality checks, procedure updates, and operational issue escalation.
• Minimum of three years of progressively responsible experience in branch operations, deposit operations, regulatory reporting, ACH operations, IRA administration, or related banking operations.
• Strong working knowledge of deposit operations and applicable banking regulations, including ACH processing, NACHA Operating Rules, Regulation E, Regulation O, IRS reporting requirements, FATCA, the Right to Financial Privacy Act, and state unclaimed property requirements.
• Experience handling complex operational research, exceptions, account maintenance, documentation review, or regulatory-related processing.
• Proficiency with Microsoft Office applications and bank operating systems.
• Strong analytical, research, critical-thinking, and problem-solving skills.
• Ability to organize work independently, meet deadlines, resolve non-routine issues within established authority, and recognize when escalation is required.
• Strong written, verbal, and interpersonal communication skills with the ability to explain procedures clearly to branch and operations team members.

Preferred Qualifications

• Associate’s degree in Business, Finance, Accounting, or a related field, or an equivalent combination of banking experience.
• Experience supporting audit or examination requests in a banking operations environment.
• Experience with IRA administration, deposit regulatory reporting, ACH operations, or unclaimed property processing.
• Bilingual English/Mandarin or Cantonese skills are a plus.

Required Qualifications and Skills

• Process ACH exceptions, stop payments, unauthorized transaction claims, and deposit operations research requests.
• Maintain deposit account records, support regulatory reporting, and complete account maintenance workflows.
• Provide IRA operational support, documentation reviews, and branch assistance on assigned deposit operations functions.
• Support audit requests, quality checks, procedure updates, and operational issue escalation.
• Minimum of three years of progressively responsible experience in branch operations, deposit operations, regulatory reporting, ACH operations, IRA administration, or related banking operations.
• Strong working knowledge of deposit operations and applicable banking regulations, including ACH processing, NACHA Operating Rules, Regulation E, Regulation O, IRS reporting requirements, FATCA, the Right to Financial Privacy Act, and state unclaimed property requirements.
• Experience handling complex operational research, exceptions, account maintenance, documentation review, or regulatory-related processing.
• Proficiency with Microsoft Office applications and bank operating systems.
• Strong analytical, research, critical-thinking, and problem-solving skills.
• Ability to organize work independently, meet deadlines, resolve non-routine issues within established authority, and recognize when escalation is required.
• Strong written, verbal, and interpersonal communication skills with the ability to explain procedures clearly to branch and operations team members.

Preferred Qualifications

• Associate’s degree in Business, Finance, Accounting, or a related field, or an equivalent combination of banking experience.
• Experience supporting audit or examination requests in a banking operations environment.
• Experience with IRA administration, deposit regulatory reporting, ACH operations, or unclaimed property processing.
• Bilingual English/Mandarin or Cantonese skills are a plus.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.