Bank Operations & Customer Experience Supervisor

First Citizens; Florida; On-site; USD 30,000 - 42,000; Full time

Job summary

First Citizens Bank in Florida is seeking a Sales and Service Representative to handle transactions, educate customers on bank capabilities, and refer sales opportunities to partners. You will support a branch team by delivering excellent service, building relationships, and identifying customer needs in a fast-paced environment.

The successful candidate will demonstrate strong communication, empathy, adaptability, and teamwork while handling multiple demands and shifting priorities to ensure

Qualifications

• High School Diploma or GED.
• 1+ years of banking experience, ideally as a Bank Teller or Universal Banker.
• 1+ years of recent, high volume cash-handling.
• Previous sales experience.

Responsibilities

• Foster partnerships to deliver value for customers, prospects and colleagues; initiate conversations to uncover sales or referral opportunities.
• Comply with regulations and bank policies; manage risk and ensure accurate transactions; complete required training.

Skills

Communication Skills

Customer Service

Sales Skills

Adaptability

Teamwork

Flexibility

Bank Teller experience

Education

High School Diploma or GED

Job description

First Citizens Bank in Florida is seeking a Sales and Service Representative to handle transactions, educate customers on bank capabilities, and refer sales opportunities to partners. You will support a branch team by delivering excellent service, building relationships, and identifying customer needs in a fast-paced environment.

The successful candidate will demonstrate strong communication, empathy, adaptability, and teamwork while handling multiple demands and shifting priorities to ensure