Universal Banker & Customer Experience Pro

First Citizens; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

Job summary

First Citizens Bank in Florida is seeking a Sales and Service Representative to process transactions, educate customers about bank capabilities, and support branch sales by referring opportunities to partners.

The role emphasizes strong communication, customer service, adaptability, teamwork, and the ability to handle multiple priorities while complying with regulations. Join a community-oriented team dedicated to helping customers manage their banking needs.

Qualifications

• High School Diploma or GED.
• 6 months customer service experience.
• 2+ years of recent banking experience, ideally as a Bank Teller or Universal Banker.
• 1+ years of recent, high volume cash-handling ($USD).
• Previous sales experience.

Responsibilities

• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs.
• Operations & Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures.

Skills

Communication

Customer service

Sales

Adaptability

Teamwork

Flexibility

Education

High School Diploma or GED

Job description

First Citizens Bank in Florida is seeking a Sales and Service Representative to process transactions, educate customers about bank capabilities, and support branch sales by referring opportunities to partners.

The role emphasizes strong communication, customer service, adaptability, teamwork, and the ability to handle multiple priorities while complying with regulations. Join a community-oriented team dedicated to helping customers manage their banking needs.