Bank Client Services Lead: Teller Ops & Coaching (Hybrid)

First Command Financial Services, Inc.; Fort Worth (TX); Hybrid; USD 65,000 - 90,000; Full time

Job summary

First Command Financial Services, Inc. is seeking a Bank Client Service Associate Manager to lead teller operations and provide coaching, training, and oversight. The role reports to the AVP, Personal Banking and serves as a front-line leader on teller procedures, products, and client service standards.

The successful candidate will guide daily workflow, balance treasury activities, and ensure regulatory compliance while supporting staff development and customer experience initiatives.

Qualifications

• 3-5 years in financial services, banking, or customer service.
• 2+ years of leadership experience, with a focus on team coaching and development.
• Experience handling escalated client situations and complex transactions preferred.
• Strong knowledge of teller operations, banking products, and regulatory standards.

Responsibilities

• Serve as a brand ambassador for First Command and promote value-driven leadership.
• Support daily teller and branch operational functions as both a leader and individual contributor.
• Provide guidance, coaching, and support to tellers during client transactions and service interactions.
• Act as a Subject Matter Expert for teller procedures, banking products, systems, policies, and client service expectations.
• Assist leadership with management of daily workflow, teller balancing, and transaction volumes.

Skills

Leadership

Customer service

Coaching

Regulatory compliance

Financial products

Education

BA/BS in related field

Tools

Jack Henry

SilverLake systems

Job description

First Command Financial Services, Inc. is seeking a Bank Client Service Associate Manager to lead teller operations and provide coaching, training, and oversight. The role reports to the AVP, Personal Banking and serves as a front-line leader on teller procedures, products, and client service standards.

The successful candidate will guide daily workflow, balance treasury activities, and ensure regulatory compliance while supporting staff development and customer experience initiatives.