Bakke Access Control & Equipment Assistant (ACE)

University of Wisconsin–Madison; Madison (WI); On-site; USD 17,000 - 24,000; Part time

Job summary

The Access Control & Equipment Assistant (ACE) at Bakke Recreation & Wellbeing Center is responsible for monitoring access, assisting at the Welcome Desk, and supporting equipment checkout during busy shifts. Excellent communication and customer service are essential.

Training is in-person with mandatory sessions in January 2027; role requires 5–20 hours weekly and on-site work at Bakke Center in Madison.

Qualifications

• Provide excellent member service and promote a positive work environment.
• Maintain knowledge of Rec Well programs and facilities.
• Explain eligibility, membership details, and answer inquiries.

Responsibilities

• Monitor member and guest access to the facility.
• Assist at the desk with equipment checkout, towel distribution, and court reservations.
• Support professional etiquette on the phone or in person about facilities, programs and services.

Skills

Customer service

Communication

Problem solving

Teamwork

Attention to detail

Education

CPR/AED/First Aid Certification (American Red Cross or American Heart Association)

Tools

Innosoft Fusion

Job description

Bakke Access Control & Equipment Assistant (ACE)

Job No: 512176
Division/Organization: Recreation & Wellbeing
Department: Member Services
Job Type: UW Student Jobs
Remote Eligbility: Not Remote
Location: Bakke Recreation & Wellbeing Center
Salary/Wage Range or Lump Sum: $15.00
Job Categories: Interpersonal Communication, Leadership, Critical Thinking/Problem Solving, Teamwork/Collaboration, Professionalism/Work Ethic, Education and Training, Customer Service, Hospitality, Higher Education-Student Affairs

Department Overview

Join the Rec Well team as we move Badgers to play hard, get fit, and live well.
As one of the largest student employers at UW, we practice customer service, problem solving, critical thinking, professionalism, team building, and other skills that you can talk about in an interview with a future employer.
We believe we're more than a building. We're building a movement and we want you to be part of it. Visit recwell.wisc.edu for more information.

Anticipated Start Date

Hiring for an expected start around the beginning of January 2027. **Required in-person training dates will be January 18th 8:30am-11:30am and 1-4pm. Attending both of the trainings are mandatory for employment.**

Remote Work Eligibility Detail

Not Remote

Anticipated Hours Per Week

Minimum: 5 Maximum:20

Schedule

Hours: 5-20 hours per week

• ACE’s work shifts in durations of 2-4 hours and typically work 5-12 hours per week.
• A minimum of 5hrs/week is required.
• Flexible to accommodate academic conflicts and other commitments.
• Semester schedule is based around class schedules.
• Required to Attend all trainings and meetings, while completing required forms on time.

Please Note: This position will only work at the Bakke Recreation and Wellbeing Center.

Salary/Wage Range/Lump Sum

Minimum: $15.00

Number of Positions

10

Qualifications

• Obtain American Red Cross or the American Heart Association in CPR, AED, and First Aid Certification within first month of employment.

Knowledge, Skills & Abilities

• Understand and abide by the Family Educational Rights and Privacy Act (FERPA).
• Provide excellent member service and promote a positive work environment.
• Maintain a working knowledge of all Rec Well programs and facilities.
• Ability to explain eligibility requirements, membership details, and answer general inquiries.
• Possess a strong understanding of Innosoft Fusion membership management software system.
• Ability to identify and solve problems.
• Demonstrate exceptional oral, written, and administrative skills.Read thoroughly and respond to emails/teams messages.

Position Summary/Job Duties

The Access Control & Equipment Assistant (ACE) is responsible for access control & equipment checkout assistance at the Welcome Desk & Member Services Desk of the Bakke Recreation and Wellbeing Center. ACE’s handle a high volume of requests and are expected to be an information resource to all members regarding facilities, programs, and services. Their main responsibilities include monitoring member and guest access to the facility and assisting the Member Services Assistant with equipment checkout during busy shifts. Excellent communication, customer service, attitude and personable skills are necessary.

• Control access to facilities by monitoring current members’ entry and/or ensuring guests have proper documentation.
• Assist at Member Services Desk with equipment checkout, towel distribution, and court reservations.
• Assist members with professional etiquette on the phone, or in person about aspects of the facilities, programs and services.

Physical Demands

Must be able and willing to assist in emergency situations, which may require physical exertion.

Institutional Statements

UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu

Advertised: October 26, 2026 09:00 AM Central Daylight Time
Applications close: November 09, 2026 11:55 PM Central Standard Time