Nick Access Control & Equipment Assistant (Welcome Desk Staff)

University of Wisconsin–Madison; Madison (WI); On-site; USD 17,000 - 24,000; Part time

Job summary

University of Wisconsin–Madison is seeking Nick Access Control & Equipment Assistants to staff the Welcome Desk at the Nicholas Recreation Center. This UW student job emphasizes customer service, problem solving, and professional etiquette while handling member interactions and equipment transactions.

Shifts are 5-15 hours per week with flexible scheduling to fit academic commitments. Training begins Spring 2027, and basic certifications must be obtained within the first month of employment.

Qualifications

• Must be able to obtain American Red Cross or the American Heart Association CPR, AED, and First Aid Certification within the first month of employment.
• Provide excellent member service and promote a positive work environment.
• Demonstrate exceptional oral, written, and administrative skills.
• Understand and abide by FERPA policies.

Responsibilities

• Operate the Welcome Desk and monitor entry for members and guests.
• Assist at Member Services Desk with equipment checkout, towel distribution, and facility schedules.
• Explain membership details, programs, services, and merchandise transactions to members.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

CPR/AED/First Aid Certification

Job description

Nick Access Control & Equipment Assistant (Welcome Desk Staff)

Job No: 512200
Division/Organization: Recreation & Wellbeing
Department: Member Services
Job Type: UW Student Jobs
Remote Eligbility: Not Remote
Location: Nicholas Recreation Center
Salary/Wage Range or Lump Sum: 15.00
Job Categories: Interpersonal Communication, Leadership, Critical Thinking/Problem Solving, Teamwork/Collaboration, Professionalism/Work Ethic, Education and Training, Hospitality, Athletics, Sports, and Recreation, Higher Education-Student Affairs

Department Overview

Join the Rec Well team as we move Badgers to play hard, get fit, and live well.
As one of the largest student employers at UW, we practice customer service, problem solving, critical thinking, professionalism, team building, and other skills that you can talk about in an interview with a future employer.
We believe we're more than a building. We're building a movement and we want you to be part of it!
Visit recwell.wisc.edu for more information

Anticipated Start Date

Spring 2027. Mandatory trainings on January 18th. Shadow shifts prior to or shortly after training.

Anticipated End Date (If Applicable)

Upon Graduation

Remote Work Eligibility Detail

Not Remote

Anticipated Hours Per Week

Minimum: 5 Maximum:15

Schedule

• Hours: 5-15 hours per week
• Shifts range from 2-5 hours each during operating hours: ~5:45am - 12am (midnight), Monday - Sunday.
• Scheduling is flexible to accommodate class schedules, academic commitments, and other obligations.
• Semester schedule is based around class schedules.
• Required to Attend all trainings and meetings, while completing required forms on time.

Salary/Wage Range/Lump Sum

Minimum: 15.00

Number of Positions

5

Qualifications

• Must have or have the ability to obtain American Red Cross or the American Heart Association in CPR, AED, and First Aid Certification within the first month of employment (Rec Well will work with you to obtain this certification).

Knowledge, Skills & Abilities

• Provide excellent member service and promote a positive work environment.
• Keep up with any updates you are required to know via our Teams channel, completing all forms and trainings on time. Read thoroughly and respond to emails/Teams messages in a timely manner.
• Maintain a working knowledge of all Rec Well programs and facilities.
• Ability to explain membership details and process memberships, programs and services, and merchandise/equipment transactions.
• Ability to identify and solve problems.
• Demonstrate exceptional oral, written, and administrative skills.
• Understand and abide by the Family Educational Rights and Privacy Act (FERPA).

Position Summary/Job Duties

The Access Control & Equipment Assistants (ACE's) are responsible for operating the Welcome Desk of the Nicholas Recreation Center being the first face people see when they walk in. Excellent communication, customer service, attitude and personable skills are necessary. ACE's work shifts in durations of 2-5 hours and typically work 5-15 hours per week. A minimum of 5hrs/week is required. Student employees are eligible to work more hours during the summer semester, spring break, and winter break.

In this role you will:

• Control Access to facilities by monitoring current members' entry and/or ensuring guests have proper documentation.
• Assist at Member Services Desk with equipment checkout, towel distribution, checking facility schedules, phone calls, and answering member questions.
• Assist members with professional etiquette on the phone or in person about aspects of the facilities, programs, and services.

Physical Demands

Must be able and willing to assist in emergency situations, which may require physical exertion.

Equal Employment Opportunity Statement

UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.

Institutional Statement on Diversity

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu

Advertised: October 26, 2026 09:00 AM Central Daylight Time
Applications close: November 02, 2026 11:55 PM Central Standard Time