Bakery Shift Lead: Lead, Bake & Delight Guests

Insomnia Cookies; Addison (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Early wage access

Flexible scheduling

Employee discount

Job summary

Insomnia Cookies is hiring a Shift Leader in Addison, TX to lead bakery operations during shifts, bake and prepare orders, and coach the Cookie Crew to deliver warm, delicious cookies and exceptional guest experiences. You’ll manage tasks, cash handling, and ensure food safety standards are met in a fast-paced store environment.

Ideal candidates have 1+ year of customer-facing experience, strong communication, and teamwork skills, with a positive attitude and a willingness to work evenings,

Qualifications

• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment.
• Strong communication, organization, and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Positive attitude with a passion for delivering exceptional guest experiences.
• Must be 18 years of age or older.
• Ability to obtain any required food safety certifications applicable to the location.

Responsibilities

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish
• Bake, package, and prepare orders while providing exceptional guest service
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service
• Handle cash management, register accountability, and deposits
• Communicate important updates and partner with store leadership to keep the bakery operating at its best
• Jump in wherever needed to help your team succeed

Skills

Customer service experience

Communication

Teamwork

Problem solving

Attention to detail

Adaptability

Food safety awareness

18+ years

Job description

Insomnia Cookies is hiring a Shift Leader in Addison, TX to lead bakery operations during shifts, bake and prepare orders, and coach the Cookie Crew to deliver warm, delicious cookies and exceptional guest experiences. You’ll manage tasks, cash handling, and ensure food safety standards are met in a fast-paced store environment.

Ideal candidates have 1+ year of customer-facing experience, strong communication, and teamwork skills, with a positive attitude and a willingness to work evenings,