Bakery Shift Lead — Lead, Bake, Delight Guests

Insomnia Cookies, LLC; New York (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Early wage access

Flexible scheduling

Employee discount

Job summary

Insomnia Cookies LLC is seeking a Shift Leader to guide bakery operations, bake and package orders, and coach the Cookie Crew to deliver warm cookies and an exceptional guest experience. You will lead by example each shift, prioritize tasks, and partner with store leadership to keep the bakery running smoothly.

The role requires 1+ year in retail or hospitality, strong communication and problem-solving skills, and availability during evenings, late nights, weekends, and holidays.

Qualifications

• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment.
• Strong communication, organization, and problem-solving skills.
• Must be 18 years of age or older.
• Ability to obtain any required food safety certifications applicable to the location.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service.
• Handle cash management, register accountability, and deposits.
• Communicate important updates and partner with store leadership to keep the bakery operating at its best.
• Jump in wherever needed to help your team succeed.

Skills

Customer service

Communication

Teamwork

Problem solving

POS system

Tools

POS system

Job description

Insomnia Cookies LLC is seeking a Shift Leader to guide bakery operations, bake and package orders, and coach the Cookie Crew to deliver warm cookies and an exceptional guest experience. You will lead by example each shift, prioritize tasks, and partner with store leadership to keep the bakery running smoothly.

The role requires 1+ year in retail or hospitality, strong communication and problem-solving skills, and availability during evenings, late nights, weekends, and holidays.