Bakery Ops Lead — Path to BOM Ownership

Insomnia-Cookies; Providence (RI); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Bonus eligibility

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Wellness days

Free cookies

Job summary

Insomnia Cookies is seeking an Assistant Bakery Operations Manager (ABOM) in Providence, RI to develop the next generation of bakery leaders. This role blends hands-on operations with talent development and team leadership.

You will execute core bakery tasks, coach hourly staff, and partner with the BOM and area leadership to maintain quality, efficiency, and guest experience while building readiness for future BOM ownership.

Qualifications

• 1+ year leadership experience in restaurant, retail, or hospitality operations.
• Strong operational discipline and attention to detail.
• Ability to coach and develop hourly team members.
• Comfortable working in fast-paced, high-volume environments.
• Ability to perform all bakery roles during peak business periods.
• Strong communication and problem-solving skills.

Responsibilities

• Execute core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklists.
• Maintain strict adherence to product quality, cleanliness, food safety, and guest experience standards.
• Support ordering, inventory accuracy, and shrink control.
• Assist in schedule creation and labor execution to meet operational targets.
• Support recruiting, interviewing, onboarding, and training of new staff.
• Deliver consistent coaching and real-time performance feedback.
• Hold team members accountable to standards while reinforcing a growth mindset culture.
• Ensure onboarding and training programs are executed to company standards.
• Manage bakery operations independently in the absence of the BOM.
• Model urgency, accountability, and operational discipline.
• Partner with BOM and Area leadership to identify operational gaps and implement solutions.
• Maintain continuity of operations during leadership transitions or staffing shortages.

Skills

Leadership

Operations management

Staff coaching

Communication

Problem-solving

Job description

Insomnia Cookies is seeking an Assistant Bakery Operations Manager (ABOM) in Providence, RI to develop the next generation of bakery leaders. This role blends hands-on operations with talent development and team leadership.

You will execute core bakery tasks, coach hourly staff, and partner with the BOM and area leadership to maintain quality, efficiency, and guest experience while building readiness for future BOM ownership.