Bakery Operations Lead - Flexible Hours, Early Pay

Insomnia Cookies; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive hourly pay

Early Wage Access

Flexible scheduling

Employee discount (cookies)

Job summary

Insomnia Cookies is seeking an Assistant Bakery Operations Manager (ABOM) to partner with the Bakery Operations Manager in leading day-to-day bakery operations and delivering an exceptional guest experience in a fast-paced environment.

You will coach, develop, and motivate hourly team members, assist with recruiting, onboarding, and training, and help manage staffing, inventory, and quality to run a great bakery. This role offers a pathway to own a bakery in the future.

Qualifications

• 1+ year of leadership experience in retail, restaurant, hospitality, or another customer-focused environment.
• Experience coaching, motivating, and developing hourly team members.
• Strong communication, organization, and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Hands-on leadership style and willingness to jump into any bakery role when needed.

Responsibilities

• Lead day-to-day bakery operations with the BOM to deliver an exceptional guest experience.
• Lead the bakery independently when the BOM is away.
• Coach, motivate, and develop Shift Leaders and Cookie Crew members through feedback and support.
• Support recruiting, interviewing, onboarding, and training to build a strong, fully staffed team.
• Help create schedules and manage labor to meet the needs of the bakery and the business.
• Support ordering, inventory management, product rotation, and shrink control.
• Maintain high standards for product quality, food safety, cleanliness, speed of service, and overall bakery execution.
• Complete required operational and administrative tasks accurately and on time.
• Identify opportunities to improve bakery performance and partner with your BOM and Area leadership to put solutions into action.
• Help create a culture where team members know what’s expected, feel supported, and are accountable for delivering their best.
• Jump in wherever needed—from serving guests and baking cookies to supporting the team during our busiest hours.

Skills

Leadership experience

Coaching

Communication

Organization

Problem-solving

Guest experience

Job description

Insomnia Cookies is seeking an Assistant Bakery Operations Manager (ABOM) to partner with the Bakery Operations Manager in leading day-to-day bakery operations and delivering an exceptional guest experience in a fast-paced environment.

You will coach, develop, and motivate hourly team members, assist with recruiting, onboarding, and training, and help manage staffing, inventory, and quality to run a great bakery. This role offers a pathway to own a bakery in the future.