Bakery Manager: Fresh Goods, Team Leader, Customer Focus

careers-rochebros; Natick (MA); On-site; USD 33,000 - 44,000; Full time

Job summary

Roche Bros. in Natick, MA is seeking an engaged bakery associate to prepare, bake and display product while ensuring freshness, rotation, and exemplary customer service.

You will handle inventory, merchandising, pricing, and training to ensure peak department performance in a fast-paced environment. Responsibilities include maintaining product quality, assisting customers, processing orders, and ensuring adherence to safety and sanitation standards.

Qualifications

• Must be 18 years of age.
• High school diploma or equivalent.
• Bakery operation experience including merchandising, ordering, inventory, and pricing.
• Servsafe certification.
• Ability to read, write, speak English and follow instructions.
• Willing to work a schedule based on the store's needs.
• Authorized to work in the United States.
• Complete bakery operation training.

Responsibilities

• Provide an open door atmosphere with high associate morale and excellent customer service.
• Lead a bakery team with respect and teamwork.
• Promote a service-oriented image and greet customers warmly.
• Resolve customer complaints to satisfaction.
• Offer samples and assist with product selection and orders.
• Maintain department standards and onboarding/training.

Skills

Bakery experience

Servsafe certified

English proficiency

Team coordination

Education

High school diploma or equivalent

Job description

Roche Bros. in Natick, MA is seeking an engaged bakery associate to prepare, bake and display product while ensuring freshness, rotation, and exemplary customer service.

You will handle inventory, merchandising, pricing, and training to ensure peak department performance in a fast-paced environment. Responsibilities include maintaining product quality, assisting customers, processing orders, and ensuring adherence to safety and sanitation standards.