Bakery Lead - Operations, Service & Leadership

Kroger; Glendale (WI); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Employee discounts

Tuition reimbursement

Career growth opportunities

Job summary

Kroger, located at 6969 N Port Washington Rd, Glendale, WI, is hiring for a role to backup the department manager and oversee the department in their absence. You will master SOPs on merchandising, scheduling, profit contribution, and customer service, while upholding Kroger's values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities include maintaining staffing for service levels, supervising daily operations, ensuring SOP compliance, handling price changes,

Qualifications

• High school diploma or GED; 1+ years' retail experience or an equivalent combination of education and experience
• Effective interpersonal and customer service skills
• Friendly, approachable and outgoing demeanor/team player
• Sound judgement/decision making skills
• Strong math skills (calculate discounts, proportions, percentages)
• Basic algebra and geometry skills (circumferences, volume)
• Ability to read/interpret documents (training manuals)
• Good oral and written communication skills
• Ability to speak effectively to groups of customers/employees

Responsibilities

• Encourage teamwork through cooperative interactions with co-workers.
• Welcome, serve and assist customers to provide excellent customer service.
• Ensure proper staffing to address service levels and efficient utilization of labor.
• Operate equipment according to company guidelines.
• Effectively communicate with customers and respond to questions and requests in a timely manner.
• Ensure opening/closing procedures are followed according to SOPs.
• Assure storage and code dating SOPs are adhered to for all products.
• Ensure price changes and in-store transfers occur in a timely fashion in the department manager's absence.
• Ensure the removal and disposal of unsellable product from the department.
• Follow merchandising guidelines, including display models, signage, and product packaging.
• Monitor the temperature and placement of products in coolers and freezers to maintain freshness.
• Oversee product portion control to ensure SOPs are met.
• Ensure all receiving procedures are adhered to appropriately in the department manager's absence.
• Proof, bake, glaze, top, and thaw product in accordance with SOPs.
• Perform stocking duties, ensuring correct placement of stock and refilling of product.
• Follow all company and department policies and SOPs.
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management.
• Maintain ability to work all shifts and flexibility to relocate to another store location.
• Physical demands include, but are not limited to, walking on wet surfaces, standing, turning, kneeling, reaching, squatting, stooping/bending, lifting and carrying objects 5 to 80 lbs. and pushing/pulling objects 200 to 2,000 lbs.; exposure to hot/cold temperatures.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer service

Interpersonal skills

Team player

Math skills

Reading & comprehension

Oral & written communication

Public speaking to groups

Education

High school diploma or GED

Job description

Kroger, located at 6969 N Port Washington Rd, Glendale, WI, is hiring for a role to backup the department manager and oversee the department in their absence. You will master SOPs on merchandising, scheduling, profit contribution, and customer service, while upholding Kroger's values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities include maintaining staffing for service levels, supervising daily operations, ensuring SOP compliance, handling price changes,