Bakery Department Lead - Service & Ops

Kroger; Saint Francis (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Tuition reimbursement

Associate discounts

Job summary

Kroger in Saint Francis, WI is seeking a reliable team member to support the department manager in customer service, merchandising and SOP adherence. You will help with staffing, merchandising, and ensuring SOPs are followed to drive department performance.

Responsibilities include assisting customers, operating department equipment, maintaining product freshness, and coordinating with coworkers to meet service levels. A strong emphasis on safety, accuracy and teamwork is required for success.

Qualifications

• High school diploma or GED, plus 1+ years retail experience.
• Strong interpersonal and customer service skills.
• Friendly, approachable demeanor and team player.
• Good math skills and ability to read basic documents.
• Effective written and verbal communication.

Responsibilities

• Encourage teamwork through cooperative interactions with co-workers.
• Welcome, serve and assist customers to provide excellent customer service.
• Ensure proper staffing to address service levels and efficient utilization of labor.
• Operate equipment in the department according to company guidelines.
• Communicate with customers and respond to questions and requests promptly.
• Follow SOPs for opening/closing and product handling.
• Ensure product freshness, correct dating, and proper storage in all products.
• Implement price changes and in-store transfers as needed during absence of the manager.
• Dispose of unsellable products and maintain merchandising guidelines.
• Monitor temperature, keep displays clean, and maintain product placement.

Skills

Customer service

Team player

Communication skills

Mathematical ability

Education

High school diploma or GED

Job description

Kroger in Saint Francis, WI is seeking a reliable team member to support the department manager in customer service, merchandising and SOP adherence. You will help with staffing, merchandising, and ensuring SOPs are followed to drive department performance.

Responsibilities include assisting customers, operating department equipment, maintaining product freshness, and coordinating with coworkers to meet service levels. A strong emphasis on safety, accuracy and teamwork is required for success.