Bakery Lead: Customer Service & Ops Backup

Kroger; Madison (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Healthcare options

Tuition reimbursement up to $21,000

Employee discounts

Career growth opportunities

Job summary

Kroger in Madison, WI is seeking a capable department leader to back the store manager, oversee the department in their absence, and master SOPs covering merchandising, scheduling, and customer service.

You will work on staffing, communicate with customers, ensure safety, maintain product quality, and follow all SOPs. The role offers opportunities for growth within a large, values-driven organization.

Qualifications

• High school diploma or GED with 1+ years of retail experience.
• Effective interpersonal and customer service skills.
• Friendly, approachable team player.
• Strong math skills for discounts and percentages.

Responsibilities

• Assist customers and provide excellent service.
• Staffing and scheduling to meet service levels.
• Follow SOPs for merchandising, pricing, and safety.
• Maintain product freshness and correct stock placement.
• Communicate with customers and respond promptly.
• Adhere to opening/closing procedures as SOPs require.
• Ensure SOPs and safety regulations are followed.

Skills

Customer service

Teamwork

Communication

Mathematics

Reading comprehension

Decision making

Education

High school diploma or GED

Job description

Kroger in Madison, WI is seeking a capable department leader to back the store manager, oversee the department in their absence, and master SOPs covering merchandising, scheduling, and customer service.

You will work on staffing, communicate with customers, ensure safety, maintain product quality, and follow all SOPs. The role offers opportunities for growth within a large, values-driven organization.