BAKERY/LEAD CLERK

Pick 'n Save in; Wisconsin Rapids (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Bakery/Lead Clerk to support department operations and deliver exceptional customer service. This role involves overseeing daily tasks in the absence of the department manager, ensuring compliance with Standard Operating Procedures, and fostering a collaborative team environment. Ideal candidates will possess strong interpersonal and communication skills, along with a solid foundation in math. Join a dynamic team where your contributions will enhance customer experiences and drive departmental success.

Qualifications

• 1+ years' retail experience or equivalent education.
• Ability to read/interpret documents and communicate effectively.

Responsibilities

• Oversee department in manager's absence and ensure excellent customer service.
• Ensure compliance with food safety and sanitation regulations.
• Monitor product freshness and adhere to merchandising guidelines.

Skills

Interpersonal skills

Customer service skills

Teamwork

Math skills

Communication skills

Education

High school diploma or GED

Tools

Box cutter

Pricing gun

Job description

BAKERY/LEAD CLERK (Finance)

Backup the department manager and oversee the department successfully in the manager's absence, mastering the Standard Operating Procedures (SOPs) including merchandising, order guides, scheduling, contribution to profit, people development, and customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Minimum Requirements

1. High school diploma or general education degree, 1+ years' retail experience or an equivalent combination of education and experience.
2. Effective interpersonal and customer service skills.
3. Friendly, approachable, and outgoing demeanor/team player.
4. Sound judgment/decision-making skills.
5. Strong math skills (e.g., calculate discounts, proportions, percentages).
6. Basic algebra and geometry skills (e.g., calculate circumferences, volume).
7. Ability to read/interpret documents (e.g., training manuals).
8. Good oral and written communication skills.
9. Ability to speak effectively to groups of customers/employees.

Responsibilities

• Encourage teamwork through cooperative interactions with co-workers.
• Welcome, serve, and assist customers to provide excellent customer service.
• Ensure proper staffing to address service levels and efficient utilization of labor.
• Operate equipment (e.g., knives, box cutter, and pricing gun) according to company guidelines.
• Effectively communicate with customers and respond to questions and requests in a timely manner.
• Ensure opening/closing procedures are followed according to SOPs.
• Assure storage and code dating SOPs are adhered to for all products.
• Ensure all price changes and in-store transfers occur in a timely fashion in the department manager's absence.
• Ensure the removal and disposal of unsellable product from the department.
• Follow all merchandising guidelines, including display models, signage, and product packaging.
• Monitor the temperature and placement of products in coolers and freezers to maintain freshness.
• Oversee product portion control to ensure SOPs are met.
• Ensure all receiving procedures are followed appropriately in the department manager's absence.
• Proof, bake, glaze, top, and thaw product in accordance with SOPs.
• Perform stocking duties, ensuring correct placement of stock and refilling of product.
• Follow all company and department policies and SOPs.
• Comply with all food safety, sanitation, and safety regulations, and identify unsafe conditions.
• Maintain flexibility to work all shifts and relocate to another store if needed.

Physical demands include walking on wet surfaces, standing, turning, kneeling, reaching, squatting, stooping/bending, lifting objects up to 80 lbs., pushing/pulling up to 2,000 lbs., and exposure to hot/cold temperatures. Ability to perform essential functions with or without reasonable accommodation.